Cancellation Policy

Cancellation & Refund Policy

At LuxorStar, we understand that travel plans can change. We strive to make our cancellation process as straightforward and fair as possible. Please read the policy carefully before booking.

1. Standard Cancellation Policy

The following cancellation terms apply to most tours and activities on our platform unless otherwise stated on the specific activity page:

Free cancellation: Cancel at least 24 hours before the start time of your activity for a full refund.
Cancellation within 24 hours: Cancellations made less than 24 hours before the start time are non-refundable.
No-show: Failure to appear at the meeting point at the scheduled time will be treated as a no-show and no refund will be issued.

2. Activity-Specific Policies

Some premium experiences — such as multi-day Nile cruises, private charter tours, and specialist expeditions — may have different cancellation terms. These are clearly stated on the individual activity page. Always review the specific policy before completing your booking.

3. How to Cancel

To cancel a booking:

Log in to your LuxorStar account.
Go to My Bookings.
Select the booking you wish to cancel and click Cancel Booking.
Follow the on-screen instructions to confirm the cancellation.

You will receive a cancellation confirmation by email. If you need assistance, contact our support team through the Contact page.

4. Refund Processing

Approved refunds are processed within 5–10 business days, depending on your payment provider. The refund will be returned to the original payment method used at the time of booking. LuxorStar does not charge any administrative fee for eligible refunds.

5. Operator-Initiated Cancellations

In rare cases, a tour operator may be forced to cancel a tour due to weather conditions, insufficient participants, or unforeseen operational issues. In such situations, you will receive:

Full notification as early as possible.
A choice of a full refund or an alternative date/activity of equal value.

6. Force Majeure

LuxorStar is not liable for cancellations caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, political unrest, pandemics, or government-imposed travel restrictions. In such cases, we will work in good faith to offer alternatives or credits where feasible.

7. Modifying a Booking

If you wish to change a booking date instead of cancelling, please contact us at least 48 hours in advance. Date modifications are subject to availability and the operator's approval. No modification fee applies for requests made within the permitted window.

8. Contact

For any questions about cancellations or refunds, please reach us via our Contact page.

Last updated: October 2025