Frequently Asked Questions

Most of our tours offer free cancellation up to 24 hours in advance for a full refund. Cancellations made within 24 hours of the start time are non-refundable. Please check the specific cancellation policy on each activity's page as some premium tours may have different terms.

Yes, the majority of our tours include professional, licensed local guides who are experts in Egyptian history and culture. We also offer a selection of self-guided options for independent travellers.

After booking, you will receive an email confirmation with your digital tickets (e-voucher). You can also access your tickets at any time by logging into your account and visiting the 'Bookings' section. Most activities accept the digital voucher on your phone — no printing required.

Yes, we offer special discounts for groups of 10 or more. Please contact our support team with your group size, preferred dates, and the tour you're interested in, and we'll prepare a custom quote for you.

We accept major credit and debit cards (VISA, MasterCard, American Express). All payments are processed through secure, encrypted, PCI-compliant gateways. Your full card details are never stored on our servers.

Standard group tours follow a fixed itinerary to ensure the best experience for all participants. However, if you book a private tour, you are welcome to contact us to discuss specific preferences, timing adjustments, or add-ons.

The exact meeting point or pickup location is provided on your booking confirmation voucher. You can also view this information in the 'Bookings' section of your account. If you need directions, our support team is happy to assist.

If you are running late, please contact your tour guide or our support team immediately using the contact details on your voucher. Tours typically start on time out of respect for other participants. Late arrivals may not be eligible for a refund.

Full details of what is included and excluded are listed in the 'What's included' section on each activity's page. This typically covers entrance fees, guide services, meals (if applicable), and transport.

We recommend comfortable, lightweight clothing and closed-toe shoes suitable for walking. When visiting religious sites such as temples and mosques, please ensure your shoulders and knees are covered. A hat, sunscreen, and sunglasses are essential for outdoor activities in Egypt.

Egypt welcomes millions of tourists every year, and popular sites such as Luxor, Aswan, and Cairo are very safe for visitors. LuxorStar only works with certified, reputable operators. We recommend keeping valuables secure, staying with your group, and following your guide's instructions.

Many of our activities are family-friendly. Each tour page indicates the minimum age requirement and whether children's pricing applies. If you are unsure whether a particular activity is suitable for your child, please contact us before booking.

The most comfortable time to visit Egypt is from October to April, when temperatures are cooler and pleasant. Summer months (June–August) can be very hot, especially in Upper Egypt (Luxor, Aswan). However, tours run year-round, and our team can advise on the best activities for each season.

You can reach our customer support team through the Contact page on our website, by email, or via the chat feature in your account. We aim to respond to all enquiries within 24 hours.