Privacy Policy

Privacy Policy

At LuxorStar, we are committed to protecting your personal data and privacy. This policy explains how we collect, use, share, and safeguard your information when you use our platform.

1. Information We Collect

We collect the following types of information:

• Personal identification data: name, email address, phone number, and nationality.
• Booking data: tour selections, dates, number of participants, and special requests.
• Payment data: processed securely by our payment gateway; we do not store full card details.
• Account data: username, password (hashed), and profile preferences.
• Usage data: pages visited, search queries, browser type, IP address, and session duration (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

• Process and manage your bookings and payments.
• Send booking confirmations, tickets, and important service notifications.
• Provide customer support and respond to your enquiries.
• Personalise your experience and recommend relevant activities.
• Improve our platform and services through analytics.
• Send promotional offers and newsletters (only with your consent, which you may withdraw at any time).
• Comply with legal obligations and prevent fraud.

3. Data Sharing

We share your data only as necessary:

• Tour operators: we share booking details with the operator conducting your tour.
• Payment processors: secure, PCI-compliant third-party gateways handle transactions.
• Analytics providers: anonymised usage data may be shared with analytics platforms.
• We never sell your personal data to third parties.

4. Cookies

We use essential cookies to operate the platform and optional analytics cookies to improve your experience. You can manage your cookie preferences in your browser settings. Continued use of the site implies acceptance of essential cookies.

5. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil our legal obligations. Booking records are kept for a minimum of five years for financial and legal purposes. You may request deletion of your account data at any time.

6. Your Rights

You have the right to: access your personal data; correct inaccurate information; request erasure ("right to be forgotten"); restrict or object to processing; and data portability. To exercise these rights, contact us at privacy@luxorstar.com.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, hashed passwords, and restricted staff access to protect your data. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date. We encourage you to review this policy regularly.

11. Contact

For privacy-related questions or requests, contact us via our Contact page or email privacy@luxorstar.com.

Last updated: October 2025